Mobile Banking

For questions regarding Card Controls or to report fraud please contact us at 860-496-2152 or visit www.torringtonsavings.bank for more information.

Yes, with a single tap, you can immediately disable a debit card.  When a card is blocked, new purchases and ATM transactions are declined. You can easily remove the block on the card at any time. Changes are immediate.

1. Sign in using Torrington Savings Bank’s Mobile Banking app
2. Select Cards from the menu
3. Swipe through to select the required card
4. Tap the Block Card. The Block Card option turns green.

Card Alerts allow you to receive push notification or e-mail alerts notifying you of recent debit card transactions. You can activate or deactivate card alerts, set card alerts for all transactions, international transactions, transactions over a specified maximum amount, or specific types of merchants and/or transaction types.

Card Controls allow you to take control of your Torrington Savings Bank Debit Cards through Mobile Banking, so you can define when, where, and how your card is used. With a few taps, you can instantly block all transactions, restrict card usage to specific types of merchants and/or transaction types, or specific geographical regions.

We are certain that you will enjoy the functionality of Torrington Savings Bank’s Mobile Banking product. While mobile banking is a safe, effective method of conducting your banking transactions, you should keep in mind the following precautions:

• Password-protect your mobile device and lock your device when it’s not in use. Keep your mobile device in a safe location.
• Never disclose personal information about your accounts via text message, i.e. account numbers, passwords, or any combination of information that can be used to steal your identity.
• If your mobile phone is lost or stolen, immediately contact your financial institution.
• Do not hack or modify your device, as this will leave it susceptible to infection from a virus or Trojan. When possible, install mobile security software on your device (if it’s available). Some mobile security solutions include: AhnLab Mobile Security, avast! PDA Edition, Kaspersky Mobile Security, and Norton Smartphone Security.
• Be aware that malware exists and fraudulent applications will continue to pop up.
• Don’t download applications onto your phone without checking them out first. Verify the legitimacy of an application with your financial institution before downloading it to your smartphone- verify that the app publisher or seller is your financial institution, or if possible, go through your financial institution’s website to download the application.
• Report any banking application that appears to be malicious to your financial institution right away.
• Monitor your financial records and accounts on a regular basis. This will enable you to spot any suspicious activity.
• If you have been a victim of identity theft, contact your financial institution immediately. You should also place a fraud alert on your credit report and continue to review your credit reports, close the accounts that you know (or believe) have been tampered with or opened fraudulently, and file a complaint with the Federal Trade Commission (FTC).

TSB customers can gain access via Torrington Savings Bank’s online and/or mobile banking app.
Online Banking – Customers will see a widget next to their account’s dashboard. Click the widget, agree to the Terms & Conditions, and submit to get started.
Mobile Banking – On the accounts screen, customers will be able to scroll to the bottom of their accounts and see a Credit Sense tile. Click the tile and agree to the Terms & Conditions and submit to get started.

No. Checking credit scores on Credit Sense is a “soft inquiry” which does not affect credit scores.

TransUnion

Customers can dispute errors on their credit report through Credit Sense. Navigate to the “Start A Dispute” button at the bottom of the Credit Report page. Disputes can be filed directly with TransUnion using that button.

Yes. On the Resources tab, select “Profile Settings,” scroll to the bottom, and select “Deactivate Credit Sense Account.” If you choose to reactivate, you can do so through online or mobile banking.

1. Click on Manage Profile Settings

2. You have the option to turn on the feature where your physical device is required to complete your transaction. You can also choose to only be alerted on transactions where your device is not present. To turn on Device Required go to the Locations section once you have completed setting up your profile. If you choose to turn on Device Required, you will need to click on “Set Current Device as Primary”.

Please Note: Any transaction made within an 8-mile radius and the device is present that transaction should be approved. Any transaction made outside of the 8-mile radius without the device present should be declined.

3. Setup your device to receive Push Notifications by: ➢ Clicking on the Add Destination ➢ Under the Notification Method select Push Notification ➢ Confirm your device’s name appears ➢ Click Add ➢ Click Submit

Please Note: You must be enrolled in push notifications. If you are already enrolled in push notifications you will not be required to enroll in push notifications; meaning you are already enrolled.

4. If you wish to receive email notification along with push notifications or just email notifications, you will need to: ➢ Click Add Destination ➢ Under the Notification Method select Email ➢ Input your email address ➢ Click Add ➢ Click Submit

Please contact us at 860-496-2152 or visit www.torringtonsavings.bank for more information.

Yes. Customers can access all the features from within their online banking home screen. No credit card information is necessary to get started.

Yes! When logged into mobile banking, click on Banking Services, then “Manage Fingerprint/FaceID” and follow the prompts.

For the mobile app, use the “Forgot your password?” prompt on the log in screen. If you are still having difficulties, we are here to help. Just call 866-987-7603.